Shipping policy
Thank you for shopping with USVORA. We aim to make your ordering experience simple from checkout to delivery. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and order cancellations.
Where We Ship
USVORA currently ships to addresses within the United States.
At this time, we do not offer international shipping.
Free Shipping
We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.
There are no standard shipping charges added to your order at checkout.
Order Processing Time
Orders are typically processed within 1–2 business days after they are successfully placed.
Processing time refers to the time required to prepare, verify, and dispatch your order. It does not include the estimated delivery time after your package has been shipped.
Business days generally exclude weekends and U.S. public holidays.
During periods of unusually high order volume, promotions, or holidays, processing may occasionally take longer.
Estimated Delivery Time
Once your order has been processed and dispatched, estimated standard delivery within the United States is:
5–12 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, incorrect address information, or circumstances outside USVORA's reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
You can use the tracking information provided in your email to follow your package's progress toward its destination.
Order Cancellations
Orders may only be cancelled before they have been dispatched.
Once your order has been dispatched, it can no longer be cancelled.
If you would like to request a cancellation, contact us as soon as possible at support@usvora.com.
We cannot guarantee that a cancellation request will be processed before an order is dispatched.
If your order has already been dispatched, please refer to our 30-Day Return & Refund Policy for information regarding eligible returns.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately at support@usvora.com.
We will do our best to update your information if the order has not yet been dispatched. However, once an order has been dispatched, we may not be able to change or redirect the delivery address.
USVORA cannot guarantee replacement or reimbursement for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Delivery Delays
While we aim for orders to arrive within the estimated 5–12 business day delivery window, occasional delays can occur.
Carrier delays, severe weather, holidays, transportation disruptions, high shipping volumes, and other circumstances outside our reasonable control may affect delivery times.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us at support@usvora.com and we will assist you in reviewing the shipment.
Lost or Missing Packages
If you believe your package has been lost in transit, please contact us at support@usvora.com with your:
- Full name
- Order number
- Email address used to place the order
- Tracking number, if available
We will review the available tracking information and assist you with the appropriate next steps.
If tracking shows that an order has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package before contacting us.
Damaged Packages
If your order arrives damaged, please contact support@usvora.com as soon as possible.
Include your order number and clear photographs of the damaged product and packaging so our team can review the issue and determine the appropriate resolution.
Changes to This Shipping Policy
USVORA may update this Shipping Policy from time to time to reflect changes to our shipping practices, operations, or applicable requirements.
Any updates will be reflected on this page with a revised "Last Updated" date.
Contact Us
If you have any questions regarding your order, shipping, delivery, or tracking, please contact us:
USVORA
Website: usvora.com
Email: support@usvora.com
Processing Time: 1–2 business days
Estimated U.S. Delivery: 5–12 business days
Standard Shipping: FREE on all U.S. orders