Refund policy

At USVORA, we want you to feel confident when shopping with us. If you're not satisfied with your purchase, eligible items may be returned within 30 days in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be returned in its original condition, subject to reasonable inspection or use where permitted by applicable law.
  • Include the original packaging, accessories, cables, manuals, and other components supplied with the product.
  • Include proof of purchase or your USVORA order number.
  • Not show damage caused by misuse, abuse, unauthorized modification, or improper handling.

For hygiene and safety reasons, certain opened or used personal-care products may not be eligible for return unless defective or otherwise required by applicable law. Please contact us before returning your LumiEyesβ„’ device so we can confirm eligibility.

How to Request a Return

To request a return, contact our customer support team at:

Email: support@usvora.com

Please include:

  • Your full name
  • Order number
  • Email address used to place the order
  • Reason for the return
  • Photos or videos if the item arrived damaged, defective, or incorrect

If your return is accepted, we will provide return instructions and, where applicable, the return address.

Please do not send a product back without first contacting us. Unauthorized returns may not be accepted or may experience processing delays.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. USVORA is not responsible for return packages that are lost or damaged in transit before reaching the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your LumiEyesβ„’ device or another USVORA product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number along with clear photos or video showing the issue.

After reviewing your request, we may offer an appropriate resolution, such as a replacement, refund, or other remedy, depending on the circumstances and applicable law.

Non-Returnable Items

Unless otherwise required by applicable law, we may be unable to accept returns for:

  • Items returned after the 30-day return period
  • Items damaged through misuse, improper handling, or unauthorized modification
  • Items missing substantial components or accessories originally included with the order
  • Gift cards
  • Items marked as final sale where permitted by law
  • Certain opened or used hygiene/personal-care products where return restrictions are legally permitted

If you're unsure whether your purchase is eligible, please contact us before sending it back.

Exchanges

If you received a damaged, defective, or incorrect product, contact our customer support team and we will review the available replacement or exchange options.

For other exchanges, the simplest option may be to return the eligible item and place a new order for the product you want.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Shipping fees, expedited shipping charges, and other delivery-related charges are generally non-refundable unless the return results from an error by USVORA or applicable law requires otherwise.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped. If your order has already shipped, you may need to wait until it arrives and request a return under this policy.

Refused & Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or unsuccessful delivery attempts, additional shipping costs may apply where permitted by law.

Any refund for an eligible returned shipment may exclude non-refundable shipping expenses.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies you may have under applicable consumer protection laws. Where local law provides rights that are more favorable than this policy, those legal rights will apply.

Contact Us

If you have questions about a return, refund, exchange, or your USVORA order, please contact:

USVORA
Website: usvora.com
Email: support@usvora.com